Cancellation Policy

This Cancellation Policy describes how subscription cancellation, non-renewal, trial conversion, and refund handling apply to paid Stoovi services. By purchasing or maintaining a Stoovi subscription, you agree to this policy together with our Terms of Service.

1. Scope and definitions

In this policy, "Subscription" means a recurring paid Stoovi plan, "Billing Channel" means the store or billing provider used at purchase, and "Renewal Date" means the date a new paid term would begin unless cancelled.

2. How to cancel

You must cancel through the same Billing Channel used for purchase (for example, Apple App Store, Google Play, or an authorized direct billing portal when available). Stoovi support cannot directly cancel subscriptions controlled by third-party stores.

3. Effective date of cancellation

Cancellation generally turns off future auto-renewal. Unless required otherwise by platform policy or applicable law, access remains active through the end of the current paid billing term already purchased.

4. Timing responsibility before renewal

You are responsible for submitting cancellation before your Renewal Date according to your Billing Channel rules. Store-specific cutoffs may apply and can vary by platform and region.

5. Trial conversion and post-trial access

Stoovi may offer a 30-day trial for eligible new users. A reminder may appear around day 20. If no paid subscription is active after trial end, historical data may remain visible while certain actions become limited, read-only, or locked.

6. Refund policy boundaries

Refund eligibility is determined by the Billing Channel and applicable law:

• In-app purchases are governed by Apple App Store or Google Play refund rules.
• Direct purchases are governed by the applicable billing provider terms and law.
• Where required by law, mandatory statutory rights remain unaffected.

7. Fees and charges

Stoovi does not impose hidden cancellation fees. However, cancellation does not automatically create a prorated refund unless the Billing Channel policy or applicable law provides one.

8. Policy updates

We may update this policy from time to time. Material changes will apply prospectively from the "Last updated" date shown on this page, unless otherwise required by law.

9. Contact and dispute support

Billing questions: info@stoovi.co
Support: info@stoovi.co
Legal: info@stoovi.co

This policy is governed in accordance with the laws of Pennsylvania, USA, subject to any non-waivable consumer protections that apply in your jurisdiction.