Data Deletion Instructions

1. How to request account and data deletion

Option A: Through the Stoovi mobile app (Primary method)

Open the Stoovi app and log in to your account
Go to Settings → Account → Delete My Account
Review what data will be deleted
Confirm your decision and authenticate (password or biometric)
You will receive a confirmation email immediately

Grace period: You have a 14-day grace period after initiating deletion to cancel the request by logging back in. After 14 days, deletion proceeds automatically.

Option B: Via email (Alternative method)

If you cannot access the app, email info@stoovi.co with:

Subject line: "Data Deletion Request"
The email address associated with your Stoovi account
Your full name as registered in the app
Reason for deletion (optional but helpful)

2. Verification requirements

In-app deletion: Authenticated users are automatically verified. You may need to re-enter your password or use biometric authentication.

Email requests: We will send a verification link to the registered email address. You must click this link within 7 days to confirm account ownership and proceed with deletion.

3. Processing timeline

In-app deletion: Deletion begins 14 days after request unless you cancel. Active data deletion completes within 30 days from that point.

Email requests: After successful verification, deletion is processed within 60 days, unless a different timeline is required by applicable law.

4. What gets deleted

Your account profile (name, email, preferences)
Student profiles you created (names, grades, interests, pathway data)
Activity history and progress tracking
Saved learning resources and recommendations
Communication preferences and notification settings
Payment information (processed by third-party processors; deleted per their policies)

Deletion removes or irreversibly anonymizes personal data in active systems. Some aggregated, de-identified analytics may be retained for service improvement.

5. Data retained for legal compliance

Limited records may be retained where legally required, including:

Transaction records for tax and accounting purposes (up to 7 years)
Records related to fraud prevention, security incidents, or legal disputes
Communication records where retention is required to enforce terms of service
Data necessary to comply with law enforcement or regulatory requests

Retained data is securely stored, access-restricted, and deleted once the retention period expires.

6. Deletion confirmation

You will receive an email confirmation when deletion is complete. If you have questions about the deletion process or timeline, contact info@stoovi.co.

7. Post-deletion access

After deletion, you cannot recover your account or data. If you wish to use Stoovi again, you must create a new account.

8. Contact

Legal & Privacy: info@stoovi.co
Support: info@stoovi.co