Return and Refund Policy

Stoovi is a digital subscription service and does not ship physical products. This policy explains return and refund handling for paid plans.

1. Digital services and returns

• Because Stoovi delivers digital access, traditional product return workflows do not apply.
• You can stop future charges by cancelling before your next renewal date.

2. Refund eligibility by purchase channel

• Apple App Store purchases: refunds are handled by Apple under Apple policies.
• Google Play purchases: refunds are handled by Google under Google Play policies.
• Direct purchases: refunds follow the terms shown at checkout and applicable law.

3. Non-refundable situations (unless required by law)

• Partial use of an active billing period after premium access has been granted.
• Missed cancellation before renewal cutoffs defined by your billing channel.
• Downgrade or plan change requests made after a new term has started.

4. Statutory rights

Nothing in this policy limits any mandatory consumer rights that apply in your jurisdiction.

5. How to request support

• Include your purchase channel, account email, transaction ID, and request reason.
• For store purchases, submit refund requests directly through the store account portal.

6. Contact

Billing support: info@stoovi.co
Legal support: info@stoovi.co